Support & Downloads
Find downloads, user manuals and FAQs for your device.
If you are stuck with an issue and ned technical support - please reach out through our contact page
Resources for S-4
Manuals
S-4 User Manual
Detailed user manual for the S-4. Made by Synthdawg.
Resources for T-1
Downloads
T-1 Config
Configuration tool for firmware updates and utility settings.
* Supported on MacOS 10.12+ and Windows 10
Downloads
T-1 Config
Configuration tool for firmware updates and utility settings.
* Supported on MacOS 10.12+ and Windows 10
Manuals
T-1 User Manual
Detailed user manual for the T-1. Made by Synthdawg
T-1 Quick Reference Guide
Overview of UI and key features on the T-1. Made by Synthdawg
Manuals
T-1 User Manual
Detailed user manual for the T-1. Made by Synthdawg
T-1 Quick Reference Guide
Overview of UI and key features on the T-1. Made by Synthdawg
FAQ
How do I perform a manual firmware update?
If your T-1 got bricked during a firmware update you will need to perform a manual firmware upload. Follow the instructions below to perform a manual firmware upload:
- Run from the menu bar of T-1 Config: “Tools” → “Download Firmware”
This will place a .zip in your download folder - And then “Tools” → “Upload Firmware”
Select the downloaded .zip in the pop-up dialog - The script will now upload firmware to your T-1, it takes about 2 minutes.
NOTE: If automatic port detection fails, follow the on screen instructions to manually enter the serial port.
macOS: It will be called something like “/dev/tty.usbmodemXXXXX”
Windows: It will be called something like “COMxx”, select the one with baudrate = 115200 or 460800
My T-1 is bricked and unresponsive. How do I fix this?
There are two known reasons for this behavior.
1. T-1 got bricked during a firmware update.
- To fix this you can flash the firmware manually.
2. One of your saved banks is corrupt, causing the T-1 to keep crashing upon startup.
- To fix this you can do a factory reset, which will erase all banks and settings
My T-1 keeps failing the firmware update process. What to do?
Make sure that you are following these steps before updating:
- You have the latest version of T-1 config installed.
- You have connected the T-1 directly to your computer without any usb-hubs.
- You have removed all MIDI cables from the T-1.
- You are not sending any MIDI including clock via the usb.
If the process keeps failing see “How do I perform a manual firmware update” to update to the latest version included in the T-1 Config tool.
My T-1 doesn’t load in T-1 Config. How do I solve this?
Check that your T-1 is appearing as a midi device in your DAW and is responsive when powered up. If this is the case here are some things you can try to make T-1 Config load:
- Make sure that you have the latest version of T-1 config installed.
- Perform a manual update to ensure your are running latest firmware.
- Reload the Config app by pressing “CMD+R”/”CTRL+R” or “View” → “Reload”.
- Unplug and replug T-1 directly to your computer ( avoiding any usb-hubs).
If any other external midi devices are connected, try to disconnect them and then go to 1. and 2.
- Try flipping the usb-c connector.
How do I start the T-1 in safe mode?
Follow the instructions below to boot your T-1 in safe mode:
- Hold [ CTRL ] while plugging in power to your T-1. You can release the button once the first track button LED is lit in orange.
- Your T-1 should now boot with an empty bank.
TIP: Banks are not automatically loaded in safe mode, so you can use this to check if you have a corrupt bank
How do I perform a factory reset?
On the T-1, a factory reset is done by erasing all banks and settings:
- Run from the menu bar of T-1 Config: “Tools” → “erase banks and settings”
- The script will now erase the file system on your T-1.
- After the process is completed the T-1 will reformat with the LEDs lit in orange. This can take up to 1 minute before the reformatting is completed.
Tip: If your T-1 crashes upon startup, it might be due to a corrupt bank. Use safe-mode to check if this is the case, and use factory reset to fix the issue