Terms and conditions

This site is owned by Torso Electronics IVS

You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. Torso Electronics reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.

DISCLAIMER – LEGAL NOTICE

Torso Electronics does not guarantee that the information provided on the website is complete, accurate or up to date. Although we endeavor to provide correct information regarding product specifications, colors, pictures, texts, prices and warehouse stock, inaccuracies, typographical errors or omissions can occur. In the case of incorrect prices or available stock we will give you the opportunity to cancel the order. Torso Electronics reserves the right to change the content and information provided in the website at any time. Torso Electronics will not be liable for any indirect or direct damages, including lost profits, resulting from the information in this website or otherwise connected to the website. This also applies to all websites, which we link to. Torso Electronics is not responsible for the content of these external websites. We cannot be held responsible for the website being temporarily unavailable, but we make every effort to secure access to the website. To optimize the design of the website and track preferences we use cookies, which are not connected to personal data. Torso Electronics only stores personal data that has been provided by yourself, e.g. for shopping at our webshop or by signing up for our newsletter. All personal data is dealt with confidentially and we will not sell or disclose any personal data to third parties unless necessary (e.g. carriers). You can at any time end the subscription to our newsletter by contacting us through general enquiries.

ORDERS

Orders can be placed on the website and are not binding until Torso Electronics has confirmed the order by issuing an order confirmation. Once you have placed your order we will send you a preliminary confirmation via email and normally process your order within 2 business days. We operate Mon-Fri except for public holidays. In the case of a delay, e.g. due to stock availability, we will inform you promptly. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email. When you place an order, all data is encoded to and from the website by SSL (Secure Socket Layers).

We reserve the right to cancel the order and refund the payment before the product has been shipped. 

PRE-ORDERS

Pre-ordering allows you to order a product before it is available on our website torsoelectronics.com or in stores.

The following conditions apply for pre-orders:

1. Availability: Pre-ordered items are sold and shipped on a first come, first served basis.

2. Delivery: We aim to ship pre-ordered products within 3 days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible.

Standard Delivery timelines will apply from the moment the pre-ordered product is shipped.

Your order will be sent when all the goods are in stock. If there are 'in-stock' items on your order they will be put aside and shipped at the same time as your pre-ordered item; we do not do partial shipments.

3. Payment: Payment is taken and processed at the time your order is placed. If for any reason we cannot fill your order, a full refund will be issued.

4. Cancellations: We will accept cancellations of pre-ordered items before the order has shipped, however if this becomes a regular occurrence we reserve the right to refuse further orders.

Pre-orders are also subject to the General Terms and Conditions.

PAYMENT & SHIPPING

You can pay online by Visa, Mastercard, American Express, Discover, Diner's Club, JCP or Union Pay. Note that not all options will be available in all countries. If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU and USA local charges such as import duties and/or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information. 

Shipping costs will be added to your order and indicated prior to final payment. Please refer to Payment & Shipping for some general rates. All our shipments are sent by UPS, DHL, FedEx, GLS or Post Danmark from our office warehouse in Denmark. The estimated delivery time is 3-6 business days to EU-countries and the USA and 4-8 business days to all other countries. Delivery times vary depending on the country and customs issues and are therefore only indicative. In addition Torso Electronics reserves the right to delay any order due to payment validation.

RETURN POLICY

When purchasing from our webshop, Torso Electronics gives you a 30-days money back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes. If you want to request a refund you need to contact us within 30 days and return your product exactly as received - in perfect, unused condition and packaging. Failure to return the product in its original condition will result in no refund, and the product will be sent back to you.

Shipping and handling are at your expenses and your responsibility. We will not compensate for products that have been lost during shipping. Refunds will be made to the credit card, which has been used when ordering, within two weeks after having received the returned item. Faulty products that have been purchased from our webshop can be replaced or refunded within 30 days after delivery. Please contact us through general enquiries for more information. For products that become faulty after the 30 days guarantee or have been purchased from an authorized reseller, we offer a two-years limited warranty. Please refer to our warranty section for more information.

WARRANTY

Torso Electronics warrants that products sold through the website torsoelectronics.com are free from manufacturing defects in material and workmanship when delivered to you. The warranty is limited to 24 months from the date of delivery. The warranty extends only to you as the product’s original purchaser and applies only by proof of original receipt.

The warranty does not cover: (a) damage from physical abuse such as dropping the unit or impact from hard objects; (b) physically damaged connectors; (c) broken keys or physical damage to the keyboard mechanism; (d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product; (e) any damages due to shipment of the product (claims must be presented to the carrier); (f) repair or attempted repair by anyone other than, or approved by, Torso Electronics; (g) any unit which has been altered or on which the serial number has been defaced, modified or removed; (h) normal wear and any periodic maintenance; (i) damage due to inappropriate storage; (j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc); (l) damage due to connecting other than certified usb charger/equipment to the usb port; (m) damage due to liquid contamination and / or battery leakage; (n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable; (o) damage resulting from any use other than that it was intended for; (p) product purchased as ex-demo, refurbished stock or second hand; (q) any aesthetic

alterations due to normal usage or ageing. 

Spare parts delivered are considered as separate products and the warranty never exceeds 24 months due to repairs or exchange of spare parts in the main product.

If you bought your products from a reseller, the warranty does not apply.

We do not recommend to service the unit yourself as this will void the warranty.

FORCE MAJEURE

Torso Electronics is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, natural and unavoidable catastrophes, pandemics, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors. Should such a situation arise, we will inform you and try to solve the situation as best as we can.

APPLICABLE LAW AND DISPUTES

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof shall be governed by the laws of Denmark and settled by the general complaints board or finally by Danish public court.

CHANGES TO THIS DOCUMENT

Torso Electronics reserves the right to change and make additions to these terms and conditions at any time. You are bound by the terms and conditions valid at the time of your purchase. Changes and additions of these terms and conditions are valid for all purchases made after publication at torsoelectronics.com